IP Telephony:
Technology such as Computer-Telephony integration (CTI), IVR, Unified Messaging, enhanced multimedia collaboration and enabling mobile workplace are making IP Telephony mandatory in every organization.
IP Telephony is not about reducing call charges, but the way your business is conducted by integrating and improving communication. IP networks have evolved and today offer you better reliability, security and flexibility thereby delivering greater performance. We prepare your IP telephony network to handle voice, data and video over one high-speed platform, helping to enhance efficiency and business value.
IP Contact Center :
Propelled by a need to deliver integrated business communications while reducing support costs, and increasing customer satisfaction, organizations are moving from legacy contact centers to multi-channel, IP contact centers. IP-based contact centers help in delivering a unique customer experience by seamlessly connecting an organization through multiple communication channels.
AlMaham IP Contact Center solutions offer a wealth of features that increase productivity of your agents, provide you better monitoring capability and hence control.
Network Convergence :
Advances in IP-based communication today offer businesses almost unlimited opportunities for collaboration among voice, data and video networks. Such a converged network enables Internet Protocol (IP) Telephony, Unified Messaging, IP-based call centre operations and Real-Time Collaboration.
AlMaham’s services enable you to build innovative and differentiated advantages by conducting business anytime, anywhere using multiple types of devices
Unified Messaging :
In today’s business climate, you need to re-invent constantly to connect with your customers and employees to achieve desired business results. The task of managing various messaging infrastructures across multiple locations poses a challenge, especially when you are executing expansion plans rapidly.
Security Solutions
VPN Technologies
Firewalls
Anti-spam
Content filtering
Anti-virus
Intrusion prevention
Network access control
Unified threat management
Authentication
Application delivery and optimization
Network Infrastructure and Optimization Services
Infrastructure Monitoring Solutions
We use OpenSource products, which provides world class monitoring solution & proactive way of working for managing any IT Intrastructure.